Internally, Microsoft Does Get It

More emails from Windows chief Jim Allchin were made public recently as a result of and antitrust trial in Iowa. This latest email seemed particularly relevant to my last post on The PC World and Design.

In the email Allchin talks about his experience with a Creative Labs portable music player. He really slams the thing, and more importantly, his entire experience with the thing:

I have to tell you my experience with our software and this device is really terrible. I expect you already knew this but I had not personally experienced it. Now I spent the time last night really playing with it. My goodness it is terrible. What I don’t understand though is that I was told that the new Creative Labs device would be comparable to Apple. That is so not the case.

So, to amend my previous post: I guess that Microsoft really does understand why Apple is so successful at what it does…at least privately. The sad part is their inability to do anything about it. This email chain was written over three years ago! The Zune is out now, but I can’t say that I’ve seen a single person walking around Boston using one yet.

  1. At the time of posting this seattlepi.com has a link to the pdf of Allchin’s email. In case that link disappears, I have it here.

Via Daring Fireball.

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